FAQs

Where is my product and how long until it is shipped?
Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped out. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

Shipping timeframe for our best sellers shipped within the USA usually takes approximately 7-10 business days from the shipping date.

Any other items (not on best-sellers list) shipped within the USA, delivery will take approximately 2-3 weeks from the shipping date.

Outside US address, the parcel may take up to 4-5 weeks before it is delivered depending on customs clearance. Rest assured we will be sending you your tracking number as soon as it is shipped.

From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!

You will be notified by email regarding back ordered items and expected delays. Mandala Temple will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

Lost Packages
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.

However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.

Signature Required
When is order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly.

INTERNATIONAL
Countries to which we ship internationally
We currently ship international orders to Canada, United Kingdom, and Australia.

Standard International
Standard International orders are usually delivered within 7-17 business days. Cost is based on weight and destination.

Customs and Duties
Mandala Temple does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that Mandala Temple does not pay these fees.

What types of payment do you accept?
We accept all maor credit cards: MasterCard, Visa, American Express, and Discover, and PayPal.

Your store prices are in what currency?
Our store prices are in United States dollar (USD).

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment.

Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Mandala Temple.

Where do you ship the products from?
We ship from our warehouse in Charleston, South Carolina or sometimes from our overseas locations including India, Singapore, China or Peru. We source from reliable vendors of the best quality from around the world. We sample each item and even visit factories to ensure the best quality and sustainable practices.

How do I use my discount code?
You can enter the discount code during the checkout process.

Just go to your Cart (top right corner) and proceed to Checkout. Right below the cart items will be a Discount box, just enter your coupon code then click Apply.

*We cannot apply the discount once an order is already submitted. The discount code should be placed before check out. You can still use the promo code on your next order. *Discount codes are also only valid one time use per customer.

How do I return and replace my item?
Please see our Return Policy.

Where is my Order Confirmation?
The order confirmation email is sent to your email within 24 hours upon checkout. Please try to check your spam or trash folder as it may end up there as well. If you like us to resend the confirmation email, please contact us to let us know.

What if I want to cancel my order?
Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please Contact Us.